Alyza on LinkedIn
Alyza on LinkedIn
What matters to us. And how we think about it.
Our CEO, Markus Stumpe, shares his perspective on current topics in AI, customer service and automation, drawing on practical experience and putting new developments into context. Here you’ll find a selection of his LinkedIn posts.
- 07.09.2026
What top performers do differently in customer service
What sets top performers in customer service apart? Not just what they know, but how they lead conversations, respond to frustration, and explain complex issues.Read article - 03.09.2026
When valuable knowledge retires
When experienced employees retire, valuable practical knowledge can disappear with them. Text and speech analytics can uncover that know-how in real customer interactions.Read article - 03.09.2026
My essential sources for AI
A trusted shortlist helps cut through the constant stream of AI news. These are the sources I use for long-term trends, product updates, and deeper perspectives.Read article - 03.09.2026
How AI empowers small, experienced teams
Bigger teams are not automatically better teams. AI can absorb additional workload and help experienced people focus on where they create the most value.Read article - 27.08.2026
In customer service, step four often comes first
Many companies start with automation. But analyzing contact reasons and processes first reveals which requests should be automated—or prevented altogether.Read article - 13.08.2026
More autonomy does not automatically mean better
Not every process should be fully automated. The key is deciding where AI should support people, take over individual tasks, or operate autonomously.Read article - 13.08.2026
The future belongs to people who use AI
The real divide is not between humans and AI. It is between people who use AI effectively and those still spending time on repetitive work.Read article - 13.08.2026
The biggest AI mistake? Starting with the solution
Many companies evaluate AI solutions before defining their most important business problems. The result is often isolated initiatives instead of a clear roadmap.Read article - 13.08.2026
25% of customer contacts should never happen
Many customer contacts result from missing information, unclear communication, or broken processes. AI helps identify these causes and prevent unnecessary demand.Read article - 13.08.2026
Success and fulfillment are not always the same
Cruisewatch was successful, but its long-term direction lacked clarity. COVID forced a fresh start—and led to a clear vision for Alyza.Read article
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