THE ALYZA PLATFORM – AUTOMYZA
Automate where it makes sense.
Tailored solutions based on your own data.
Automyza uses insights from analysis and optimization to identify and automate the right processes. Its solutions are built on your customer interactions and company knowledge and tailored to your specific requirements.
From a self-learning knowledge base and email automation to voicebots, Automyza automates where technology delivers real value.
Your systems stay. Alyza turns your data into more value.
GDPR-compliant
Securely processed in Europe
100+ languages
Analyze customer interactions worldwide
B2B & B2C
Built for both business and consumer interactions
Omnichannel
Analyze every channel in one place
WHAT AUTOMYZA CAN DO
Automation built on your insights.
From knowledge to tailored solutions.
Automyza doesn’t start from scratch. Insights from your customer interactions, optimized processes and existing knowledge provide the foundation for every automation. The result is solutions tailored to your customers, processes and real-world requirements.
From knowledge bases and email automation to voicebots, playbooks and training bots – here are some of the key capabilities:
Knowledge Base
Automatically build, update and make knowledge accessible.
Email Automation
Automatically understand, respond to and process customer inquiries.
Voicebot
Intelligently resolve customer requests by phone through automation.
Playbooks
Use proven workflows as the foundation for automation.
Training Bots
Train employees with realistic customer scenarios.
Automation that integrates into your processes.
Automyza seamlessly connects your automation with CRM, ticketing and other service systems. Defined triggers and actions can automatically initiate follow-up processes, update data or pass tasks to other systems.
This enables customer communication to be automated across channels, including complete post-interaction processing. For example, Automyza can automatically create interaction records and transfer them directly to your CRM. Human approval can be incorporated wherever it makes sense from an operational or regulatory perspective.
Automation that grows with your needs.
Customer needs, products and processes evolve. New insights from your customer interactions continuously reveal what works and where automation should be adapted or expanded.
This allows knowledge, playbooks and automated processes to continuously evolve – keeping your automation aligned with your customers and your business.
THE ALYZA PLATFORM
Explore the other modules.
The modules that provide the foundation for Automyza.
Automyza builds on the insights from the preceding stages. Discover how Alyza first creates transparency and then turns those insights into concrete improvements.
Access Control
Single Sign-On
Data Control
Data Integration
Why Alyza is easy to integrate
Alyza builds on your existing IT landscape.
Alyza works as an intelligent layer on top of your existing communication and customer systems. There’s no need to replace existing tools or change your IT landscape.
With experience across a wide range of telephony, CRM, ticketing and service systems, we integrate Alyza quickly into your existing infrastructure – through existing interfaces or our open API.
Your systems stay. Alyza gets more from your data.
SUCCESS STORIES
What matters is impact.
“Working with Alyza gives us faster, deeper insights into what matters most to our customers. The impact is clear: better service, more engaged teams and better results.”
Andreas BohnesCEO / MeinSchiffberater
Discover more success stories
FAQ
Answers to your key questions.
Generative AI understands the full context of a customer conversation and automatically creates a structured summary. It identifies the key topics, outcomes and agreed next steps without requiring manual documentation. This reduces documentation effort and provides companies with consistent, high-quality conversation summaries.
Generative AI analyzes the full conversation context and understands the customer’s needs and intent. Based on the conversation and relevant domain knowledge, it identifies suitable cross-selling and upselling opportunities as well as other sales potential. This makes sales opportunities automatically visible and enables teams to act on them systematically.
Generative AI understands the full context of a customer conversation and evaluates its quality based on proven criteria. Alyza can also be tailored to your company’s specific quality standards by defining evaluation criteria and examples of good and poor conversations. The AI then evaluates each customer interaction against these criteria, providing detailed assessments and aggregated insights at product, service line, team or company level.
AI analyzes all customer interactions and identifies recurring and standardized inquiries with high automation potential. This helps companies determine which processes are suitable for voicebots, self-service or automated workflows. The identified opportunities are validated and prioritized together with your business teams before voicebots or automated workflows are implemented.
Yes. Alyza begins by creating transparency across your existing customer communications. It identifies reasons for contact, conversation flows, objections, knowledge gaps, and suitable automation use cases. Together, we then improve the status quo—for example, through better processes, employee training, contact prevention, and a quality-assured knowledge base. The resulting insights are transferred into playbooks that help train voicebots using real customer inquiries, conversation flows, objections, and resolution paths, enabling suitable use cases to be automated successfully.
Successful automation begins with understanding existing customer communications. Automating inefficient processes only makes poor processes faster—not better. Alyza therefore first creates transparency around contact reasons, process weaknesses, knowledge gaps, and avoidable customer inquiries. Many customer contacts can already be prevented before automation or a voicebot becomes necessary. Only once the status quo has been optimized does Alyza identify the use cases with the greatest potential for automation while providing the ideal knowledge base for designing and implementing a voicebot. This ensures that automation is built on a reliable foundation, delivers significantly greater value, and generates a sustainable return on investment.