Press Coverage
Publications, Interviews and Expert Articles
Here you’ll find coverage and interviews about Alyza, along with selected expert articles and perspectives from our team on current developments in Artificial Intelligence, Interaction Analytics and Customer Experience.
These contributions show how we help shape the conversation around the future of customer service and explore the topics businesses are facing today and tomorrow.
- 11.08.2026
Customer service: Understand first, then automate
In a cmm360 guest article, Markus Stumpe explains why companies should analyze customer interactions before automating service processes.Read press report - 22.07.2026
Understand first, then automate: Alyza in energate
In an energate interview, Markus Stumpe and Jürgen Conrads explain how Alyza helps energy providers understand and systematically improve customer interactions.Read press report - 01.07.2026
Customer service as a sales lever for insurers
Markus Stumpe explains how insurers can turn customer service into a sales lever with AI—and why process understanding must come before automation.Read press report - 19.05.2026
Alyza brings transparency to banking customer service
IT Finanzmagazin explores how Alyza helps banks and insurers understand customer interactions, improve processes, and selectively automate suitable inquiries.Read press report
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