PRESS RELEASES
Latest Company and Product News
Find our official press releases covering company developments, product news, partnerships, events and other key milestones.
Press releases are listed chronologically, providing an overview of Alyza’s development.
Greater customer service transparency for energy providers
Alyza analyzes customer interactions and helps energy providers identify avoidable contacts, process issues, and opportunities for improvement.Read press releaseGreater customer service control for banks and insurers
Alyza analyzes customer interactions, helping banks and insurers improve service quality, efficiency, and operational control in a regulated environment.Read press releaseAI in Customer Service: Understand First, Then Automate
Automating customer service without understanding customer interactions and processes can scale existing problems. Here’s why transparency should come first – and how AI can still create measurable value.Read press release
FAQ
Answers to your key questions.
Conversation Intelligence uses artificial intelligence to analyze customer interactions across channels. Calls, emails, chats, cases, tickets, and social media interactions are evaluated together to generate insights into customer behavior, service quality, processes, and sales opportunities. This transforms customer interactions into valuable business knowledge and provides a reliable foundation for data-driven decisions.