CONVERSATION INTELLIGENCE PLATFORM
Valuable insights from every interaction.
Alyza makes these insights visible, measurable and actionable.
As an AI-powered Conversation Intelligence platform for customer service, Alyza turns every call, email and chat into measurable KPIs, revealing what really happens in your customer service. Our AI Assistant turns these insights into actionable recommendations: reduce avoidable contacts, coach employees more effectively, optimize processes and intelligently automate them.
25%
fewer customer contacts
20%
shorter handling time
100%
transparency
20%
higher conversion rate
Millions of customer interactions. Every day.
THE PROBLEM
What we see today are symptoms
Your customer service knows more than your metrics reveal.
Contact volumes, call duration, service levels and availability show only part of the picture. Why do customers contact you? Where do avoidable contacts and process issues arise? How consistently and effectively do your employees advise customers?
The answers are already in your customer interactions. Alyza makes them transparent and systematically actionable.
INTERACTION ANALYTICS
Make customer interactions measurable
Every call, email and chat provides valuable insights into your customer service.
Alyza reveals contact reasons, customer satisfaction, resolved issues, and knowledge and process gaps. This adds a qualitative, content-based perspective to your operational KPIs. Our AI Assistant turns these insights into actionable recommendations – from reducing avoidable contacts and coaching employees to optimizing processes.
MEASURABLE VALUE
Turn insights into results.
Alyza creates value.
Companies use these insights to reduce customer contacts, develop employees, optimize processes and unlock sales opportunities.
fewer customer contacts
Identify and sustainably reduce avoidable and recurring customer contact reasons.
shorter handling time
Support employees, close knowledge gaps and resolve customer issues faster.
more
transparency
Analyze all customer interactions and reveal improvement opportunities.
higher conversion rate
Identify sales opportunities and apply successful conversation patterns.
Want to know more?
Why Alyza is easy to integrate
Alyza builds on your existing IT landscape.
Alyza works as an intelligent layer on top of your existing communication and customer systems. No need to replace existing tools or change your IT landscape.
With experience across a wide range of telephony, CRM, ticketing and service systems, we integrate Alyza quickly into your existing infrastructure – through existing interfaces or our open API.
Your systems stay. Alyza gets more from your data.
SUCCESS STORIES
What matters is impact.
“Especially in complex, regulated industries such as insurance and banking, Alyza’s AI Assistant delivers real value for us. Together, we quickly built a dashboard that provides clear transparency into our customer interactions, highlights specific areas for action and supports our teams in their day-to-day work. Solutions like this help us continuously improve our customer service.”
Torsten KellerHead of Customer Service Inbound & Outbound
Discover more success stories
FAQ
Answers to your key questions.
Alyza is suitable for both medium-sized businesses and large organizations with multiple teams and locations. Its modular architecture allows the platform to be adapted flexibly to company size, contact volumes, and individual requirements.
Samples capture only a small proportion of actual customer communications and may overlook important developments or problems. Alyza automatically analyzes all customer interactions, providing a reliable foundation for quality measures, coaching, and process improvements. It also reveals whether brand standards, quality requirements, and the desired customer experience are being delivered consistently across all teams. This allows companies to make decisions based on complete data rather than individual samples.
Alyza analyzes all customer interactions and identifies patterns in KPIs such as resolution rate, customer satisfaction, sentiment and conversion. The platform also identifies knowledge gaps, process weaknesses and recurring contact reasons.
Alyza analyzes every customer interaction and works with your subject-matter experts to identify potentially avoidable inquiries. These include issues that could be resolved through self-service, better information or optimized processes without requiring direct contact with customer service. AI automatically flags these interactions and makes them transparent in the dashboard. This allows companies to take targeted action and continuously measure progress by tracking the development of avoidable customer contacts.
Alyza turns customer interactions into valuable company knowledge. AI identifies recurring questions, problems and solutions and automatically suggests new knowledge entries. After review and approval by your employees, this creates a continuously growing, quality-assured Knowledge Base based on real customer service interactions.
No. Alyza complements existing telephony, CRM, and contact center solutions and integrates into your current system landscape. Companies can continue using their existing infrastructure.
Implementing Alyza usually takes just a few days. Once the technical integration and business setup are complete, Alyza starts processing the first customer interactions. Together, we validate the results and iteratively optimize the AI setup based on your actual data. This means you have a production-ready solution tailored to your business within a very short time.
Yes. Many companies start with a paid pilot project or Proof of Concept. Together, we define a clear project scope and analyze your own customer interactions. During the pilot, we validate the results, optimize the AI setup and establish a reliable basis for deciding on a subsequent rollout.
Alyza’s pricing consists of three components: a one-time onboarding fee, a monthly platform license and variable usage-based costs. Around 80% of the ongoing costs are variable and depend on actual usage. This allows the pricing model to scale flexibly with your business, so you mainly pay for the services you actually use.
Alyza automatically analyzes customer interactions to identify patterns, customer needs, and opportunities for improvement. The resulting insights provide customer service, sales, product management, and management teams with a shared knowledge base, turning daily customer interactions into a foundation for strategic decision-making.
Simply use the “Book a demo” button to schedule a meeting with our team. During a personalized demo, we’ll show you the Alyza platform using relevant use cases and discuss your specific requirements. Based on this needs assessment, we’ll prepare a transparent, tailored quote aligned with your business and goals.
Alyza’s most common use cases focus on service quality, sales, and efficiency. Depending on your objectives, Alyza can help identify quality issues, uncover sales opportunities, automate post-call work, and reduce avoidable customer contacts. The areas prioritized depend on your company’s goals and requirements.
Alyza can be used across industries—wherever customer interactions occur regularly. We have particularly extensive project experience in travel and tourism, energy, banking, insurance, contact centers, and BPOs. The platform is configured to reflect the processes, products, and quality requirements of each industry.