AI that helps people perform better.

Alyza is suitable for both medium-sized businesses and large organizations with multiple teams and locations. Its modular architecture allows the platform to be adapted flexibly to company size, contact volumes, and individual requirements.

Samples capture only a small proportion of actual customer communications and may overlook important developments or problems. Alyza automatically analyzes all customer interactions, providing a reliable foundation for quality measures, coaching, and process improvements. It also reveals whether brand standards, quality requirements, and the desired customer experience are being delivered consistently across all teams. This allows companies to make decisions based on complete data rather than individual samples.

Alyza uses modern generative AI to understand the context of an entire customer conversation. Instead of analyzing individual keywords, the AI evaluates the full conversation and identifies the actual reason for the contact. This enables reliable classification of contact reasons and gives companies a solid basis for improving processes, products and customer communication.

Alyza analyzes all customer interactions and identifies patterns in KPIs such as resolution rate, customer satisfaction, sentiment and conversion. The platform also identifies knowledge gaps, process weaknesses and recurring contact reasons.

Alyza analyzes every customer interaction and works with your subject-matter experts to identify potentially avoidable inquiries. These include issues that could be resolved through self-service, better information or optimized processes without requiring direct contact with customer service. AI automatically flags these interactions and makes them transparent in the dashboard. This allows companies to take targeted action and continuously measure progress by tracking the development of avoidable customer contacts.

Alyza turns customer interactions into valuable company knowledge. AI identifies recurring questions, problems and solutions and automatically suggests new knowledge entries. After review and approval by your employees, this creates a continuously growing, quality-assured Knowledge Base based on real customer service interactions.

Yes. Many companies start with a paid pilot project or Proof of Concept. Together, we define a clear project scope and analyze your own customer interactions. During the pilot, we validate the results, optimize the AI setup and establish a reliable basis for deciding on a subsequent rollout.

Yes. Alyza is suitable for companies with stringent data protection and information security requirements. We have experience working in regulated industries and critical infrastructure environments. Depending on your security, compliance, and IT requirements, various deployment and security options are available, allowing us to select the right approach for your organization.

Yes. Alyza is scalable and grows with your company’s needs. Additional users, teams or modules can be added at any time without having to reimplement the platform.

Alyza automatically analyzes customer interactions to identify patterns, customer needs, and opportunities for improvement. The resulting insights provide customer service, sales, product management, and management teams with a shared knowledge base, turning daily customer interactions into a foundation for strategic decision-making.

No. Alyza follows a hybrid model in which people and AI work together. AI primarily handles downstream analysis, documentation, and routine tasks, allowing employees to focus on their core strengths: experience, empathy, personal advice, and complex decision-making. In this way, AI supports people rather than replacing them.

Successful automation begins with understanding existing customer communications. Automating inefficient processes only makes poor processes faster—not better. Alyza therefore first creates transparency around contact reasons, process weaknesses, knowledge gaps, and avoidable customer inquiries. Many customer contacts can already be prevented before automation or a voicebot becomes necessary. Only once the status quo has been optimized does Alyza identify the use cases with the greatest potential for automation while providing the ideal knowledge base for designing and implementing a voicebot. This ensures that automation is built on a reliable foundation, delivers significantly greater value, and generates a sustainable return on investment.

To use Alyza, customer interactions such as calls, emails or chats need to be available digitally. For phone calls, recordings and compliance with applicable data protection and information requirements are generally necessary. Depending on your organization, coordination with data protection, the works council or IT may also be required. We support you throughout the implementation to ensure all business, technical and organizational requirements are in place.

Yes. Customer consent (opt-in) is required to record phone calls. Depending on the applicable legal and operational requirements, employees may also need to meet certain conditions before recordings can be made. We support you in working with your Data Protection Officer and, where applicable, your works council to establish the necessary framework for using Alyza.

This depends on the company’s operational framework and the applicable co-determination regulations. In many companies, the works council is involved at an early stage, which we strongly support. Alyza accommodates different works agreements—for example, by limiting analyses to the team or location level—and supports companies during implementation with extensive project experience.

Successful Alyza projects typically involve business teams, IT, data protection and quality management. We also recommend involving employee representative bodies, such as the works council, at an early stage. This helps address data protection, compliance and co-determination requirements early on while building employee acceptance of the solution. Open communication from the start lays the foundation for effective change management and a sustainable platform rollout. Throughout the project, a dedicated Alyza Customer Success Manager serves as your main point of contact.