Your Voices.
Your Brand.

Fewer calls and messages, lower support costs, higher efficiency.

Alyza pinpoints which pieces of information customers are requesting and helps you provide them proactively. End customers get answers before they even think about contacting you, and your customer‑service team stays noticeably relieved. 

Continuous enhancement of customer experience and team performance.

Alyza systematically compares call transcripts with proven best‑practice guides. When it spots deviations, it delivers instant training cues—on tone, solution structure, closing technique - and creates benchmarks at team and agent level. Targeted training with concrete actions then drives measurable service‑quality gains.

Key satisfaction metrics straight from customer conversations - no extra surveys needed.

Alyza automatically extracts metrics such as NPS (recommendation likelihood), CES (effort to goal), CSAT (overall satisfaction) and sentiment from every dialogue. These metrics make it easy to derive and verify both strategic and operational improvements. 

Higher close rates and extra revenue from every contact - powered by tailored training impulses.

After each call, Alyza calculates generated revenue and the close rate, detects cross‑ and upsell potential, and provides concrete improvement steps. Recurring patterns can be analysed and optimised per employee, continuously boosting the probability of a sale. 

Truly individual outreach thanks to automatic preference detection - no extra effort required.

Alyza recognises customer needs - delivery preferences, contract options, interest in add‑on services - and writes them directly into your CRM. Follow‑up action plans then tailor every subsequent interaction and measurably raise loyalty and repeat‑purchase rates. 

Seamless hand-off to downstream systems - fewer manual steps, faster workflows.

Alyza pushes its results or triggers via API straight into connected tools like ticketing, CRM or billing systems. It can launch the right actions automatically, such as sending invoices, authenticating customers or prioritising tickets, thereby streamlining and automating processes end to end while saving your team valuable time.

Faster, fact-based decisions across the entire organisation.

Alyza distils every conversation into cross‑department insights—new feature wishes, pain points, market trends - and makes them instantly available to product, service and marketing teams.